Eagle Automotive
CODE OF ETHICS
As a member of the NAPA Autocare Professional program we agree to:
- Recommend corrective and maintenance services and explain to the
customer which of these is required now to correct existing problems and which
are for preventive maintenance.
- Offer customers a price estimate for work to be performed.
- Obtain prior authorization for all work done, in writing or by
other means satisfactory to the customer.
- Make every effort to keep the customer informed about
appointments and completion deadlines.
- Furnish an itemized invoice for parts and services, priced
fairly, which clearly identifies any used or remanufactured parts. Replaced
parts may be inspected upon request.
- Furnish or post copies of any warranties covering parts or
service. Use quality NAPA Auto Parts, guaranteed coast to coast.
- Provide and honor NAPA manufacturer warranties.
- Exercise reasonable care for the customer's property while it is
being serviced.
- Make every effort to fix the customer's vehicle right the "first
time".
- Maintain a system for fair settlement of customer's complaints.
- Cooperate with established consumer complaint mediation
activities.
- Uphold the high standards of the profession and seek to correct
any or all abuses within the automotive industry.
Carlie S.Honest, trustworthy, patient and gets the job done well and timely. He serves with integrity. I will return and recommend him to everyone
partners
