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CODE OF ETHICS


As a member of the NAPA Autocare Professional program we agree to:

  • Recommend corrective and maintenance services and explain to the customer which of these is required now to correct existing problems and which are for preventive maintenance.

  • Offer customers a price estimate for work to be performed.

  • Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.

  • Make every effort to keep the customer informed about appointments and completion deadlines.

  • Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.

  • Furnish or post copies of any warranties covering parts or service. Use quality NAPA Auto Parts, guaranteed coast to coast.

  • Provide and honor NAPA manufacturer warranties.

  • Exercise reasonable care for the customer's property while it is being serviced.

  • Make every effort to fix the customer's vehicle right the "first time".

  • Maintain a system for fair settlement of customer's complaints.

  • Cooperate with established consumer complaint mediation activities.

  • Uphold the high standards of the profession and seek to correct any or all abuses within the automotive industry.


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Honest, trustworthy, patient and gets the job done well and timely. He serves with integrity. I will return and recommend him to everyone


partners

NAPA AutoCare Center
ASE (Automotive Service Excellence)
IDENTIFIX
IATN (International Automotive Technicians' Network)
NAPA
Ondemand5
Wisconsin.gov
Wynns
Car Care Aware