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Do I have to use the manufacturer's original
equipment parts to keep my warranty valid? |
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Legally, automakers cannot specify which parts are used
to complete your vehicle's service. You may use our brand-name quality parts
to replace fan belts, hoses, brakes, exhaust or chassis parts and more.
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What do I have to do to keep my car or truck's
warranty in effect? |
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Make sure your vehicle is serviced at the intervals
specified in your owner's manual or warranty booklet and keep clear records
of your vehicle's maintenance. Be sure to have the date, parts installed,
vehicle identification number and mileage recorded on the invoice. Keep
these receipts in a safe place. If you have a service log in your owner's
manual or warranty booklet, use it. |
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My car is a leased vehicle. Am I responsible for
maintenance? |
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Even if you lease a vehicle you are responsible for all
maintenance and repairs to keep the vehicle in good working order as
outlined in the owner's manual. |
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What parts should be replaced and at what intervals
should these services be performed? |
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Check your owner's manual. It will give you all of the
information you need regarding specific parts and service intervals. Make
sure to read it thoroughly and note any exceptions or severe service
notations. Warranties are there to protect the consumer, but you must follow
the requirements. |
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What if my new car needs repairs other than regularly
scheduled maintenance such as a brake job or other repairs? Do I have to
return to the dealer for these repairs? What if these repairs are covered
under my warranty? |
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The choice of where to have your car serviced and
repaired is yours. However, you will probably have to take the car back to
the dealer for any repairs covered under warranty. Thoroughly check your
warranty to be certain which repairs are covered. |
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How does the quality of aftermarket parts compare
with original equipment parts? |
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Some are manufactured by the same supplier and may even
be warranted longer than original equipment parts. Aftermarket parts
supplied by us meet or exceed manufacturers' specifications. |
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If I do have a warranty-related problem with a
dealership, what rights do I have? |
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If you have a problem, contact the customer service
department of the car manufacturer and ask for assistance. They are
concerned with customer satisfaction and may be able to help. |
